Refunds & Cancellations

1. For Direct Bookings (Phone / WhatsApp / On-site)

Direct bookings are those made by calling us, messaging us on WhatsApp, or paying advance directly to Bahari Alang Resort (not via any app).

• Advance Amount: To confirm your booking, we usually take an advance payment. The exact amount may vary depending on the dates, room type and group size.
• Free Cancellation Window: If you cancel 72 hours or more before your check-in date, your advance is generally eligible to be adjusted for a future date (subject to availability and tariff difference).
• Within 72 hours: Cancellations made within 72 hours of check-in may be charged fully or partially, depending on occupancy and season.
• No-Show (Guest does not arrive): In case of a no-show without information, the booking is treated as non-refundable.

Date Change / Rescheduling: If you wish to change your dates instead of cancelling:

• If requested 72 hours or more before check-in – we usually allow a one-time date change, subject to room availability and rate difference.
• If requested within 72 hours – date change is purely subject to management approval.

2. For Online Bookings (MakeMyTrip / Goibibo / Others)

If you booked through any online travel website or app, their policy will apply.

• Please check the “Cancellation / Refund Policy” shown on your booking screen or voucher at the time of reservation.
• Some rates are Non-Refundable, while some allow free cancellation until a certain date and time.
• All refund requests for such bookings must be raised directly with the respective portal (MakeMyTrip, Goibibo, etc.).
• The resort can only confirm your check-in status and stay details to the portal; actual refund is processed by the booking website/app as per their terms.

3. Same-Day Bookings & Peak Dates

For same-day bookings, festival periods, long weekends or high demand dates:

• Bookings may be treated as non-refundable or with a shorter free-cancellation window.
• Any special offers or promotional rates may clearly mention “No Cancellation / No Refund”.

4. Early Check-out or Shortened Stay

If you choose to check-out earlier than your booked dates:

• For packages and confirmed bookings, the remaining nights are usually non-refundable.
• In special cases (medical emergency, genuine issue), management may consider a partial adjustment, purely at its discretion.

5. Refund Processing Time

• Once a refund is approved by Bahari Alang Resort (for direct bookings), we try to process it within 7–10 working days.
• Refund time can vary depending on your bank, UPI app or payment gateway.
• For bookings made via portals (MMT, Goibibo, etc.), refund timelines are controlled by the respective platform.